Reference Checking
"Reference checking is critical –
it endorses your decision to hire."
Kerryn Wilson
I’ve conducted hundreds of reference checks, and reviewed and improved talent referencing processes for executive search firms, talent advisory firms and corporations. So, I understand the importance of rigorous talent referencing.
Most importantly, thorough and accurate referencing requires a customised verbal interview with the referee, usually conducted by phone – not an emailed template approach.
While online reference checking services might have their place in certain circumstances, they fall short in a number of areas. For instance, in a phone call you can ask the referee follow up questions about any statements that require further probing. Or you can explore any ‘red flags’ that might have been raised at the candidate’s interview.
Comments provided during a verbal reference can be a rich source of information.
To sum up, a verbal interview approach will be extremely helpful in shaping your decision to hire.
I provide formal talent referencing, either as a standalone service or as part of a larger executive search research project.
Why conduct reference checking independently?
Cost
The cost of making the wrong hire is significant – in time, money and productivity. If you don’t have the in-house capability to do rigorous talent referencing, using an independent service can mitigate the risks.
Time pressure
In-depth reference checking is time consuming, requiring extensive questioning, pursuing elusive referees and reference report writing. An independent can do all this when you and your team are under pressure.
Unconscious bias
This can easily override good judgement during in-house reference checking. An independent service is almost always free of this type of bias.
Fake referees
Sadly, they exist, so conducting due diligence prior to talent referencing is crucial. This includes checking a referee’s mobile and business landline, LinkedIn profile, and elsewhere online.
Third-party perspective
Using an independent service introduces a third-party perspective. This brings another vote and level of analysis to the hiring table.
My approach is designed to arm you with valuable information, and save you time and money, while also protecting you from privacy breaches, discrimination and fraud.
If you’d like to know more about my reference checking service, you can contact me here.